Returns & Refund Policy

Because THE SUPER GUM sells consumable wellness products, returns will generally be restricted for health, hygiene, and safety reasons.

Eligible Situations

A replacement or refund request may be considered in situations such as:

  • Wrong product delivered
  • Product damaged during transit
  • Product received in an unusable condition
  • Missing product from an order
  • Other verified fulfilment issues

Non-Eligible Situations

Returns may not be accepted in the following situations:

  • Change of mind
  • Incorrect product selection by the customer
  • Opened or used products
  • Products damaged after delivery due to customer handling
  • Products without the required proof of purchase

Refunds

Where a refund is approved, it will be processed through the applicable payment or refund method within the applicable processing timeline.

The actual time taken for the refunded amount to reflect may vary depending on the payment provider, bank, or payment method used.

Verification of Requests

Important Information

Customers may be required to provide photographs, videos, order details, proof of purchase, or other relevant information to help us verify the reported issue and process the request.